What happens if my usual contact is away?

Don’t worry. You'll have a small dedicated team at your disposal who are all up to speed on your finances. You'll never be left to walk alone.

Will I be able to talk through what my quarterly management reports mean in real terms?

Of course! There'd be no point in seeing a doctor who only listed your symptoms, would there? When we send your report we’ll arrange a time to talk so you can make best use of the information. The management report will give a clear snapshot of the business, but we'll be glad to talk you through it.

What if I need specialist advice about an issue not covered in the listed services?

Always get in touch with us. Depending on the issue, we may be able to give you the advice you need as part of your service, talk you through your options or refer you to a trusted specialist.

Can I authorise other people to speak with Rift, or will you only speak to me?

Let us know who you want to be authorised (and able to log into the Clear Books software) and you're all set. If you need to speak to someone outside our normal business hours, drop us an email and we'll arrange something convenient for you.